FAQ

How long does processing take?

Please allow up to 7 business days processing time before your order ships (not including shipping transit time).

Do items ever ship separately?

Yes. We work with multiple trusted suppliers, so if you order multiple items, they may ship from different locationsand arrive in separate packages. You may receive more than one tracking number.

When will I get tracking?

As soon as your item ships, tracking will be emailed to you. If your order ships in multiple packages, each package will have its own tracking update.

Are your pieces one-of-a-kind?

Many of our pieces are one-of-a-kind or limited quantity. If you love it, grab it—restocks aren’t always guaranteed.

Will my stone look exactly like the photo?

Natural stones and shells vary. Turquoise (and other natural materials) may have differences in color, matrix, veining, and markings. This is normal and part of what makes each piece unique.

What materials are your jewelry made from?

Materials vary by piece. Please reference the product description for details. If you’re unsure about a specific item, message us before purchasing and we’ll help.

Do you support artists?

Yes—we support and respect all artists and makers. We believe creativity matters, and we’re committed to celebrating original work and the people behind it.

Can I cancel or change my order?

Because orders begin processing quickly, cancellations or changes aren’t always possible. If you need help, contact us ASAP and we’ll do our best to catch it in time.

Do you accept returns or refunds?

Please be sure you want your item before purchasing. Returns and refunds are not issued unless:

• You received the wrong item, or

• Your item arrived damaged

What if my item arrives damaged or I received the wrong item?

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. If approved, we’ll arrange a replacement (if available) or a refund.

Are you responsible for USPS or shipping carrier issues?

Once your order is with the carrier, delivery handling and timing are controlled by the carrier. We are not responsible for carrier delays.
For damage that occurs during transit, please contact us right away with photos so we can guide you on next steps.

My tracking says “Delivered” but I don’t have it—what do I do?

First, check around your delivery area (porch, mailbox, side door) and with household members/neighbors. Then contact the carrier to open a claim or locate the package. If you still need help, message us.

Do you offer gift notes or gift packaging?

If you’d like to send as a gift, leave a note at checkout (if available) or message us after ordering and we’ll help when possible.

How do I contact you?

Email/message us with your order number and the name on the order, and we’ll respond as soon as we can.