If you have any issues with your order, please reach out—we’re happy to help.
Because many of our pieces are limited and sourced from trusted suppliers, please be sure you want your item before purchasing. We do not accept returns or issue refunds for reasons such as change of mind, fit, preference, or buyer’s remorse.
Refunds/replacements are only issued if:
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You received the wrong item, or
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Your item arrived damaged (see below)
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will review and, if approved, issue a replacement (if available) or a refund.
Carrier / USPS Notice
Once your order is in the hands of the shipping carrier, delivery timing and handling are controlled by the carrier. We are not responsible for shipping delays caused by USPS or any carrier.
For damage that occurs during transit, please contact us right away with photos so we can guide you on the next steps.
If you want, I can rewrite this into a full “Refunds & Returns” page that matches your tone (short + strict) and includes your up to 7 business days processing + items may ship separately note.
Chargebacks
Please contact me first at wildrivertx@gmail.com if there is an issue with your order. Filing a chargeback before reaching out can delay getting things resolved.